Are you an existing Epicor User? Are you looking for a Support and Maintenance plan beyond your current AMC plan?

RheinBrücke IT Consulting (RIC) helps you leverage the most of your Epicor ERP investments by ensuring that your business users have the support and help readily available from our large pool of Epicor Certified professional engineers who have worked on multiple complex ERP implementations across the world.


On top of your existing AMC plan, we offer Step-up and Premium levels of support and maintenance that will help ensure that your business runs smoothly. RIC Offers its Customers 3 levels of support, based on your needs. All the support levels are based on standard ITIL based processes.

Click here to access our support desk


The support levels are as follows:

STANDARD SUPPORT & MAINTENANCE PLAN

Click here to know more about our Standard Support & Maintenance Plan


STEP UP SUPPORT & MAINTENANCE PLAN

Click here to know more about our Step-up Support & Maintenance Plan


PREMIUM SUPPORT & MAINTENANCE PLAN

Click here to know more about our Premium Support & Maintenance Plan


STANDARD STEP UP PREMIUM
Remote Consulting Support Not included 12 person days a month 15 person days a month (carry forward unused)
Support Requests 30 person support requests each calendar month. 60 number support requests each calendar month 100 number support requests each calendar month.
Support For Customizations Upgrade Not included Not included Included
Access to Support & Customer Centre Located In Dubai Included Included Included
Access to Learning/Training Material Not included % discount of the list price % discount of the list price
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Click here for more information about our support levels


  • On subscription to the step-up support & maintenance plan, the buyer will also get access to services offered on the standard support & maintenance plan.

  • On subscription to the premium support and maintenance plan, the buyer will also get access to services on the standard support & maintenance plan as well as the step-up support & maintenance plan.

Are you unsure about the right Epicor ERP Support required for your business?

Click here to speak with our experts.

The RheinBrücke Epicor Support+ service offering

  • Multi channel support

  • ITIL based service platform

  • Incident management process

  • Service levels & resolution targets

  • Issue verification checklist

  • RIC's expectation from customer

  • Call escalation

  • Learning management portal



Benefits of Epicor Support+

  • Leverage better value and level of service with specialized support desk teams and access to advanced problem solving talent

  • Hyper-responsive and proactive support service helps to identify and resolve potential application and technology stack issues before they happen

  • Enjoy responsive break-fix and issue resolution that keep mission-critical applications running at peak performance with reduced downtime and full technical support for customized code

  • Comprehensive and consistent support processes leveraging best-in-class ITIL practices driven by professionals

  • Future-proof and extended lifespan of Epicor enterprise software applications

  • Epicor Support+ helps to free up capital to invest in “systems of engagement” that help an organization grow and compete

Additional Services

Learning Management System (LMS)

  • Effective orientation of key users to designed processes in line with process Maps & PM Tool Kits

  • Uses advanced visual interactive simulators & supporting content – Tests, Assignments & Feedback

Click here to access the Talent LMS portal

Free 2 day Technical Training

Epicor ERP delivers the deep global functionality with simplified architecture and system management. Epicor ERP functionality includes more than 1,300 independent services and nearly 20,000 operations. The solution is surrounded by strong extensibility, orchestration and customization capabilities.

Register today to get free technical training at Dubai Silicon Oasis (DSO)

Meeting all your HR requirements with Epicor Payroll MEA

Epicor Payroll MEA offers a flexible and responsive payroll solution that can be customized to your specific requirements. Built on Epicor ERP platform, the solution also helps improve employee experience and job-satisfaction by providing employees (including HR) with a self-service portal.

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